Statements and Policies




Treetops Care Services supplies helpful and friendly care to adults who require support and assistance so they can continue to live in their own homes. All the care packages are tailored to the client’s needs with the aim to enhance independence. Our team is committed to meeting our aims and objectives:

  • To deliver a service of the highest quality that will improve and sustain the client’s overall quality of life.
  • To ensure the service is delivered flexibly, attentively and in a non-discriminatory fashion, while respecting client’s right to independence, privacy, dignity and the rights to make informed choices.
  • To ensure the client’s needs and values are respected in matters of religion, culture race or ethnic origin, sexuality and sexual orientation, political affiliation, marital status, parenthood and disabilities or impairments.
  • To manage the Care Service efficiently and effectively to make best use of resources and to maximise value for money for the client.
  • To involve service users and careers in the provisions, management and development of services, which will be monitored regularly as part of the quality assurance framework ensuring that the service is run in the best interests of our service users.
  • To ensure that all service users are aware of the procedures of making compliments, complaints and comments.

A zero-tolerance policy on any type of discrimination, we promote LGBT+ (Lesbian Gay Bisexual Transgender Transsexual 2/Two-Spirit Queer Questioning Intersex Asexual Ally) inclusive practices. Our best efforts to be as responsive as possible to people’s needs and requests. To help people with dementia to overcome their frustrations and make them feel valued.

Checking compliance

Treetops Care Services is reviewing its supplier’s compliance statements, with priority being given to the larger suppliers. There will be follow up if there is insufficient or unsatisfactory compliance. All new suppliers will have to confirm explicitly that they comply with the Modern Slavery Act 2015.

Where a supplier does not comply, Treetops Care Services will initially try to work with that supplier to assist them in improving their practice. If the supplier is unwilling to amend their practice Treetops Care Services will review the use of that supplier.


Treetops Care Services operates a robust recruitment policy, including conducting checks to establish eligibility to work in the UK for all directly-employed staff. Agencies, approved by Treetops Care Services, are audited to provide assurance that pre-employment clearance has been obtained for agency staff, to safeguard against human trafficking or individuals being forced to work against their will.

Equal opportunities

Treetops Care has a range of controls to protect staff from poor treatment and or exploitation, which comply with all respective laws and regulations. These include provision of fair pay rates, fair terms and conditions of employment, and access to training and development opportunities.


Treetops Care adheres to the principles inherent within both safeguarding children and adults policies. They provide clear guidance so that employees are clear on how to raise safeguarding concerns about how colleagues or people receiving the care services are being treated, and about practices within the business or supply chain.


Treetops Care Services operates a whistleblowing policy so that all employees know that they can raise concerns about how colleagues or people receiving care are being treated, and about practices within the business or supply chain, without fear of reprisals.


Treetops Care Services’ staff handbook sets out the behaviours expected from its staff which include respect and acting fairly.

Treetops Care Services provides mandatory training for safeguarding of children and adults where advice is given regarding modern slavery and human trafficking. This training is part of the staff induction and is updated annually. In addition there are safeguarding policies and procedures. All Treetops staff who work face to face with suppliers will receive training to raise awareness on the requirements of the Modern Slavery Act 2015 and will be required to support the continuous risk assessment related to this.

Treetops Care Services is looking at ways to continuously increase awareness within its organisation, and to facilitate a high level of understanding of the risks involved with modern slavery and human trafficking in its supply chains and in the business.

Reporting of incidents

Staff who suspect that modern slavery may be taking place within Treetops Care Services must report this to their line manager or use the Treetops Care Services whistleblowing policy. Any concerns raised will be taken seriously, investigated and responded to appropriately. Any request for confidentiality will be respected to the extent possible under the applicable law and regulation.copy

Anti-Slavery Policy Statement

Treetops Care Services has a zero-tolerance approach to slavery and is committed to preventing acts of slavery and human trafficking from occurring within both its business and supply chain, and imposes those same high standards on its contractors, suppliers and other business partners.