our regulator

Standards you can expect from us

Many people wish to remain in their own home at the end of their life and we can provide the care and support needed to make this possible.

At this time there may be lots of different people coming into the home such as district nurses, MacMillan nurses and doctors all offering different support, information and advice. It can therefore be reassuring to have the consistent support of carers throughout this time who can also provide invaluable support to relatives and loved ones.

Our carers are all trained in providing care at the end of life and understand the nature of support and care that is needed at this time.

Who regulates Health and Social Care?

The specific regulations that govern our registration are the Health and Social Care Act 2008 (Regulated Activities) Regulations 2010 and the Care Quality Commission (Registration) Regulations 2009.Guidance on the Health and Social Care Act 2008 (Regulated Activities) Regulations 2010 are available in the Department of Health’s publication: ‘The Code of Practice for health and adult social care on the prevention and control of infections and related guidance’.

About the Care Quality Commission

The Care Quality Commission is the independent regulator of health and adult social care services in England, who are also responsible for protecting the interests of people whose rights are restricted under the Mental Health Act. The Care Quality Commission states that whether services are provided by the NHS, local authorities, private companies or voluntary organisations, they make sure people receive better care. This is achieved by:

  • Driving improvement across health and adult social care
  • Putting people first and championing their rights
  • Acting swiftly to remedy bad practice
  • Gathering and using knowledge and expertise, and working with others4
Although packages of care are designed to meet individual needs and circumstances the needs of people using our services vary greatly; but with stringent standards and regulations governing our services this fundamentally ensures our service users receive high standards of care and support.
The following standards are from the Care Quality Commission leaflet ‘What standards you have a right to expect from the regulation of agencies that provide care in your own home.

  • To be involved and told what’s happening at every stage of your treatment
  • You (or someone acting on your behalf) will be involved in discussions about your care, treatment and support
  • You will get support if you need it to help you make decisions and staff will respect your privacy and dignity
  • Before you receive any examination, care, treatment or support, you will be asked whether or not you agree to it

Care, treatment and support that meets your needs

  • Your personal needs will be assessed to make sure you get safe and appropriate care that supports your rights
  • You will get the care that you and your social care professional agree will make a difference to your health and wellbeing
  • Your care needs are coordinated if you move from one care provider to another
  • Staff respect your cultural background, gender, aged, sexual orientation, religion or belief and your disability if you have one

To be safe when using a service

  • You will be protected from abuse or the risk of abuse, and staff will respect your human rights
  • If your home care agency is providing nursing care, you will get the medicines you need, when you need them, and in a safe way

To be cared for by staff with the right skills to do their jobs properly

  • You will be cared for by staff who have the knowledge, skills and experience needed to meet your health and welfare needs
  • You will be looked after by staff who are well managed and have the chance to develop and improve their skills

Your home care agency routinely checks the quality of its services

  • The managers of your home care agency continuously monitor the quality of their services to make sure you receive the support you need
  • Your personal records will be accurate and kept safe and confidential
  • You or someone acting on your behalf can complain and will be listened to. Your complaint will be dealt with properly

Further information about our company’s accreditation:

  • Care Quality Commission (CQC)
  • United Kingdom Homecare Association (UKHCA)
  • Local Government Ombudsmen (LGO)
  • ISO 9001
  • ISO14001